Paypal Sucks
Every time I try to order plane tickets using Paypal, I get a call from the flight reservation company telling me Paypal is preventing them from receiving my money. So I open my Paypal account and see that it’s been frozen due to suspicious activity. Every… damn… time. When this first happened, I called Paypal in Shanghai and explained that I was on vacation in China. They agreed to re-open my account and mark it as a special “China case.”
A few weeks later, I had to order some emergency tickets from Beijing to Xi’an. Surprise! Paypal froze my account. I called them again. They weren’t as willing to cooperate this time around but finally opened my account so the transaction could go through. Another week later, I tried to order tickets again, this time from Jiuzhaigou to Chengdu. BAM! Frozen. And Paypal refused to help. Nevermind the fact that they opened it twice before and had supposedly marked my account to prevent this from happening in the future. Their only suggestion was to call Paypal’s office in Omaha.
Uh… I’m on vacation in China, you idiots.
When these disputes arise, there are ways you can resolve them without having to call customer support. Their website offers many solutions. Of course, these methods include Paypal calling your house at a certain time, uploading bank statements, or copying information from a check, none of which you can do when you’re on vacation in China! So my account’s still frozen and will probably remain that way for several months. At least I know I’ll have some money waiting for me when I finally go home.
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